Any stakeholder with grievances can file a grievance claim through the Executing Agency at All claims will be filed and will be included in project monitoring and reporting. Claimants will receive a formal response in writing within 15 days.

If, for any reason, the claimant is not satisfied with the response, the grievance can be escalated directly to the CI-GEF Project Agency. CI's Accountability and Grievance Mechanism is linked to CI's Ethics Hotline, which is managed by Navex's Ethicspoint, a Safe Harbor Certified through the United States Department of Commerce. Any grievance will be handled by the CI Director of Compliance (DOC), who can be reached at Please click here to learn more about the CI-GEF Project Agency's accountability and grievance mechanisms.

For inquiries or to submit Grievances, please complete and submit the form below.